Claims Supporting Document

WE HAVE CLASSIFY OUR CLAIMS PROCEDURE BY CLASS OF BUSINESS AS FOLLOWING :

Claims Procedure by Class of Business:

❑ Personal Accident Insurance
❑ Workmen’s Compensation Insurance
❑ Healthcare Insurance

❑ Motor Vehicle Insurance
▪ Commercial Vehicle
▪ Private Vehicle
▪ Motorcycle

❑Property/Fire Insurance
❑ Property All Risks Insurance
❑Public Liability Insurance
❑Contractor’s All Risks Insurance

PERSONAL ACCIDENT/WORKMEN’S COMPENSATION INSURANCE

Information Required:

  • Policy No.
  • Insured Name
  • Name of the Insured person (Patient)
  • Time, date and place of accident
  • Brief circumstances of accident
  • Contact person and telephone no.

Documents Required:

  • PA Claim form duly completed
  • Police report (if any)
  • ID Card/Employee ID card/
    Work permit
  • Medical report/certificate, doctor’s prescription
  • Lab test result/X-ray film/CT Scan Result/Echo result
  • Original medical bills/receipts
  • Proof of earnings, e.g. salary slip/employment contract
  • Burial certificate/post mortem report, where applicable (in case of accidental death)
  • Death certificate ( in case of accidental death)
  • Other supporting documents reasonably required by us

HEALTHCARE INSURANCE

Information Required:

  • Policy No.
  • Insured Name
  • Name of the Insured person (Patient)
  • Time, date and place of admission
  • Brief circumstances of illness/
    diagnosis
  • Contact person and telephone no.

Documents Required:

  • HCI Claim form duly completed
  • A copy of employee card/
    Cambodian ID card/family book
  • A copy of Insurance membership card
  • Medical Report/doctor’s
    certificate/doctor’s prescription
  • Lab test result/X-ray film/CT Scan Result/Echo result
  • Original Hospital Bills/Receipts
  • Burial certificate/post mortem report, where applicable
    (in case of death)
  • Death certificate ( in case of death)
  • Other supporting documents reasonably required by us

MOTOR VEHICLE INSURANCE

Information Required:

  • Policy no. of Insured
  • Plate Number of Insured’s Vehicle and Third Party’s (if any)
  • Time, date and place of accident
  • Nature/Extent of damage
  • Brief description of accident
  • Contact number of Insured/Driver and Third Party’s (if any)

Documents Required:

Own Damage / Theft

  • MV claim form duly completed
  • Certificate of Insurance
  • Vehicle Registration Card
  • Certificate of Motor Vehicle Technical Inspection
  • ID card and Driver License of the Driver at the time of accident
  • Police report (in case of Theft is a must)
  • Vehicle’s Key (in case of Theft)
  • Quotation for repair/
    replacement (if any)

Third Party Liability, Accident to Driver, Accident to Passenger

  • Police report (if any)
  • Quotation for repair/
    replacement (if any)
  • Medical Report/Certificate,
    Medical Receipts/Invoices, Lab
    Test Report, of the Insured/
    Driver/Passengers (Applicable
    to Authorized Driver and
    Passenger Liability Benefit)
  • ID/passport, family book, employment contract (in the case of the accidental death)
  • An original or certified copy of the Death Certificate/Burial Certificate (in the case of the accidental death)
  • Other supporting documents reasonably required by us

PROPERTY ALL RISKES/FIRE INSURANCE

Information Required:

  • Policy No.
  • Insured Name
  • Time, date and place of loss
  • Brief description of the loss
  • Description of items damaged and estimated loss amount
  • Person to contact and telephone no.

Documents Required:

  • Property Claim form duly completed
  • Police report
  • Fire brigade report
  • Police report (in case of Theft is a must)
  • Medical report/post mortem report (for fatal injury claim)
  • Repair bills/quotation for property damage
  • Consultant’s report on cause/nature/extent of damage
  • Proof of expenses incurred by Third Party
  • Particulars of claim from Third Party
  • Other supporting documents reasonably required by us

CONTRACTOR’S ALL RISKS INSURANCE

Information Required:

  • Policy No.
  • Insured Name
  • Time, date and place of loss
  • Brief description of the loss
  • Description of items lost / damaged and estimated loss amount
  • Person to contact and telephone no.
  • Prospect of recovery against the party at fault

Documents Required:

  • Claim form duly completed
  • Contract documents, including bill of quantities (BOQ) and scope of work
  • List of parties to the contract, including principals, consultants, main contractor, sub-contractors agreement (where applicable), suppliers
  • Schedule of work showing the stage of completion prior to damage with photographs
  • Stock record, delivery orders, goods invoice/receipt, progress payment records (if any)
  • Consultant’s / internal report on extent of damage and suggested scope of repairs
  • Police report (in case of Theft is a must)
  • Quotation for repairs or replacement
  • Other supporting documents reasonably required by us

PUBLIC LIABILITY INSURANCE

Information Required:

  • Policy No.
  • Insured Name
  • Time, date and place of loss/
    accident
  • Brief circumstances of loss/
    accident
  • Any other party involved
  • Contact person and telephone no.

Documents Required:

  • PUL Claim form
  • Any contract signed between Insured and Third Party
  • Proof of ownership such as land title of landlord, tenancy agreement
  • Repair/replacement bill / quotations of the affected items
  • Photographs of the damage
  • List of affected contents (contents claim)
  • Technical inspection report (lightning claim)
  • Meteorological report (windstorm claim)
  • Other supporting documents reasonably required by us